Refund Policy

Evara Living – Return & Refund Policy

At Evara Living, we’re committed to delivering elegant, high-quality glassware, kitchen essentials, dining accessories, and home products designed to bring beauty and functionality to your everyday life. If something isn’t right with your order, we’ll work to resolve it — simply, fairly, and transparently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe
  • The item is unused and in its original packaging
  • The item is damaged, defective, or incorrect
  • The product received does not match your order details

🚫 Non-Refundable Items

We do not accept returns for:

  • Items that have been used, washed, or altered after delivery
  • Glassware or fragile items damaged after use or improper handling
  • Items returned without original packaging
  • Custom or made-to-order products
  • Final sale or discounted items
  • Products marked non-returnable at checkout
  • Items damaged due to misuse, improper handling, drops, or excessive force
  • Products damaged due to incorrect cleaning methods or improper storage

📝 How to Request a Return

To start a return or report an issue, please contact our support team with:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the product and packaging where applicable
  • Photos showing any damage, defect, cracks, or incorrect items received

Please wait for approval before sending any product back.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information, photos, or details if needed.

Once your request is approved, we will provide the next steps for completing your return.

2. Return Instructions

If your request is approved, we will provide:

  • Return address
  • Packaging instructions
  • Shipping instructions

📦 Return shipping costs are the customer’s responsibility unless:

  • The item is defective
  • The item arrived damaged
  • The wrong item was delivered
  • The issue occurred due to an error by Evara Living

All returned products must be securely packaged to prevent damage during transit.

3. Refund Issuance

Once your return is received and approved:

  • Your refund will be issued to the original payment method
  • Processing time is typically 5–7 business days, depending on your payment provider

Please note that banks and payment providers may require additional time before the refund appears in your account.

📌 Important Notes

  • All returns must be pre-approved before being sent back
  • Items must be returned in their original condition
  • Original packaging, protective materials, and included accessories must be returned where applicable
  • Shipping fees are non-refundable unless the item is faulty, damaged, or incorrectly delivered
  • Returns showing signs of use, damage, missing packaging, or improper handling may be rejected
  • Customers are responsible for properly packaging returned products
  • Excessive or suspicious return requests may be reviewed and declined where permitted by applicable law

🥂 Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery
  • Provide your order number
  • Share clear photos of the product and packaging
  • Explain the issue briefly

Our team will review the situation and may provide:

  • Replacement
  • Refund
  • Store credit, where applicable

💬 Need Help?

We’re here to support you every step of the way.

If you have any questions regarding returns, refunds, damaged products, or order issues, please visit our Contact Us page.

Our team will ensure your Evara Living experience remains smooth, simple, and worry-free from purchase to after-sales support.

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